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SHIPPING & RETURNS
SHIPPING POLICY
At Velvinity, we want your beauty essentials to reach you safely and conveniently. Orders are processed within the timeframe indicated at checkout, and available shipping methods, estimated delivery times, and shipping costs are displayed before you complete your purchase.
Once your order has been dispatched, you may receive tracking information to follow its journey, where available.
Delivery times may vary depending on your location, product availability, and the shipping carrier. Please make sure your shipping address is accurate when placing your order. If you have any questions about your shipment, our customer support team will be happy to assist you.
RETURN & EXCHANGE POLICY
At Velvinity, your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, please contact our customer support team with your order details and photos of the issue, if applicable, so we can help find a suitable solution.
If you change your mind about a purchase, return and refund requests will be handled in accordance with our applicable return procedures and consumer protection laws.
To request a return or exchange, please contact us before sending any items back so we can guide you through the process. Product condition, packaging, and any applicable return requirements will be assessed in accordance with the relevant consumer protection rules.
Once an approved return is received and reviewed, we will inform you of the next steps regarding your refund or exchange. For assistance, please reach out through our Contact page.