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TERMS & CONDITIONS

CUSTOMER CARE

At Velvinity, we are committed to providing a smooth and pleasant shopping experience. Whether you have questions about our products, need help with an order, or require assistance after your purchase, we are here to help.

 

Our goal is to make every interaction with Velvinity simple, transparent, and helpful.

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For questions about products, orders, shipping, or returns, please contact us through the contact details provided on our website. When reaching out about an order, please include your order number so we can assist you more efficiently.

 

We aim to respond to all inquiries as promptly as possible.

PRIVACY & SAFETY

At Velvinity, we respect your privacy and are committed to protecting your personal information. Information provided when placing an order or contacting us may be used to process purchases, arrange deliveries, provide customer support, and improve your shopping experience.

 

We only collect information that is relevant to operating our store and handling your requests, in accordance with applicable data protection laws.

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Payments are processed through the payment providers available at checkout. Velvinity does not ask customers to share sensitive payment details through email or social media messages.

 

We take reasonable steps to safeguard customer information and work with the services necessary to operate our online store. For questions about your personal data or privacy, please contact us through our website.

WHOLESALE INQUIRIES

Interested in partnering with Velvinity? We’re always open to exploring new opportunities and connecting with businesses that share our passion for beauty and self-care.

 

Whether you’re a retailer or a potential business partner, we’d love to hear from you.

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For wholesale inquiries, bulk orders, or potential collaborations, please reach out through our Contact page with a brief introduction to your business and your inquiry.

 

Our team will review your message and get back to you if there is an opportunity to work together.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

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